In the present-day era, protecting and safeguarding the interests of the consumers has become the main concern of the sovereign government of India. The Consumer Protection Act of 1986 is a government regulation that defends the interests of consumers. The Central Government of India requires business establishments to reveal the detailed information about products, specifically the areas where safety or public health is an issue, for e.g. food. Consumer protection is connected to the idea of consumer rights and this help consumers to make better choices in the marketplace. The government is a body which has the authority, the power to enforce laws within civil, corporate, academic, religious or some other groups. In a broader sense to govern means to manage or administer a group of people or a collection of assets.
Some features of the Consumer Protection Act of 1986 are as follows
(I) This act has been enacted to provide relief to the aggrieved consumers.
(ii) It is one of the compassionate social legislation projected to protect the large body of consumers from exploitation.
(iii) The act proposes the establishment of a central consumer protection council and the state consumer protection councils with an intention of spreading consumer awareness.
(iv) Adoption of uniform procedure in the hearing of the matters
(v) Speedy grant of the copies of documents.
Consumer Court Online Complaint Registration is simple and hassle free. Consumers can lodge their complaints instantly. The best aspect is that in an online Consumer Forum, people will get significant reviews as well. The Consumer Grievance Forum is a registered organization under society registration act. It has been operating in all the states of India. The main objective is to protect customers from adulteration, over rating and to ensure quality in goods and services.
The Consumer Court Online Complaint Registration Cell provides following services to its consumers
(I) Counseling and consultation
(ii) Taking up individual complaints
(iii) Participating in various consultative and advisory bodies of the government and government agencies
(iv) Organizing periodical meetings for educating the customers.
(v) Taking up the consumer disputes through the consumer courts.
(vi) Distributing consumer related literature time to time depending on availability of funds
In view of budding consumerism in India, the voluntary forum should also come out to redress the grievances of consumers. The Consumer court online complaint registration center has the authorization to take efficient and prompt action and also has an exclusive jurisdiction to deal with the woes of the consumers.